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How and what to do when your sky box says no signal

Start by looking up at your Sky or Freesat dish outside your house and see if your sky dish resembles any of the pictures shown below.


picture of a Sky Dish upside Down

Picture of a dish covered in snow

If you would like to look at our topic on snow on Sky or Freesat dishes please click on the link below


Picture of a Sky dish with a Broken LNB Bracket

If the dish on the outside of your house looks fine and not like the pictures above then maybe your dish could have moved out of alignment to the satellite signals, possibley due to strong winds. To adjust it back you can call a satellite engineer

So if you think your dish is ok, the problem could be the cable coming from the dish to the Freesat or Sky box. Check it, look down it and see if there are any joins.

Picture of bad join in cable

It might have been cut while you were gardening or an animal could have chewed the cable.

If you have checked everything outside, the problem could be inside behind the satellite box. When looking behind the satellite box the first thing to do is check the screw on F connections coming from the dish to the back of the Sky box or Freesat box. They look like the picture below

Picture of F connector

Check that they are nice and tight by turning them clockwise


Picture of dish cables that are connected to the back of the Sky or Freesat box.

You might find that the cable has fallen out of the F connector.

Ok, you have done everything above and it still says no signal on your television! Now check that the cables from the Sky or freesat box are tightly fitting into their sockets on the back of the television and on the back of the satellite box. It could be the television saying no signal not the satellite box so check the HDMI cable connection. See the picture below.

Picture of TV connected to television by HDMI cable
If you have an older type box you could have a scart connection which looks like the picture below

Picture of scart connection

Just push them into the sockets on the TV and the Sky box or Freesat box and make sure they are tight fitting.

The last thing to test is the Sky or Freesat box itself. The only way you can do this is ask a relative or friend if they have a working Sky or a Freesat box you can borrow for a short time just to try.

If you get a spare box, plug it in and get your Sky or Feesat picture back, then it is your box that is faulty but if you still have no signal on your TV then there must be a problem with your dish or cable .

If you cannot solve this problem give us a call. You will find our number at the bottom of this page or click on this link to take you to the contact information.